Help Desk Level 1
Job No:
PVG2020105093
Location:
Northwestern BC
Welcome to Pretivm!
We are Pretivm – headquartered in Vancouver, BC. Pretivm owns and operates Brucejack, a high-grade underground gold mine located 65 kilometers north of the town of Stewart in northern British Columbia. We have an office and Warehouse in Smithers, BC as well as 3 camps located on our Brucejack property.
Brucejack is one of the largest and highest-grade gold mines globally and as of January 1, 2021 has Proven and Probable mineral reserves of 3.9 million ounces of gold (14.4 million tonnes grading 8.3 grams per tonne gold) with a mine life of 12 years. Resource expansion drilling is ongoing and we have a large land package where we conduct grass roots exploration in the summer months.
As an employer of choice we are committed to our values - ensuring a safe, respectful, and diverse working environment. We value teamwork and integrity and are working closely with our neighbors, the local communities and First Nations - to provide employment.
Pretivm trades on the TSX and NYSE under the ticker symbol “PVG”.
Job Purpose & Accountability:
This position is located at Pretium Resources Inc.'s Brucejack Mine Site - within the IT Department. This position reports to the IT Operations Manager or designate. The purpose of the Help Desk Level 1 position is to support the organizational technology environment and desktop user technology needs. The Help Desk Level 1 technicians will be exposed to various areas in IT such as various general and industry specific applications, information security and infrastructure (server administration, database administration, desktop services, networking, telecom). This work is usually done with a Help Desk Level 2 technician providing guidance.
Responsibilities:
- Assisting the Tech Support Team to deliver technology support
- Accept technical support tickets, emails and calls to the IT Department - diagnosing the request, providing immediate solutions of forwarding technical support issues that cannot be addressed by the Help Desk to the appropriate technician.
- This position provides feedback and system status updates to users and logs all requests into the problem tracking system. Monitors and reports calls/call metrics from the time they are opened until the time they are closed while at the same time ensuring customer satisfaction
- Assist with the deployment of new equipment on premise and remotely
- Troubleshoot and resolve end-user hardware, operating system, and software-related problems
- Adhere to all IT standards and policies
- Assist in printer issues
- Asset Management
- Troubleshoot and resolve basic network and server access problems for end-users, when possible from the Help Desk
- Troubleshoot and resolve issues with WAN, VLAN, firewall, VPN, etc. systems, when possible from the Help Desk.
- Assist in collecting information for the equipment inventory.
Qualifications
- High School Diploma or GED
- Microsoft, Cisco, and CompTIA A+ certifications are assets
- Minimum 3 years of previous experience providing technical support
- Current enrollment in a certification programs in IT, undergraduate program in MIS or another computer-related field
- Knowledge of personal computers and software (Microsoft Office 365, Windows 8 &10
Skills
- A passion for IT and Customer Support
- Excellent verbal and written communication skills
- Ability to logically define problems, collect data, establish facts, and draw valid conclusions
- Demonstrate strong organizational skills and attention to detail
- Work on multiple tasks simultaneously with regular interruptions
- Complete tasks effectively within a reasonable amount of time
- Follow and apply specific IT policies
- Proactively acknowledge when there is a problem
- Actively look for ways to help the end user
- Comfortable and professional in face-to-face and phone interaction with customers
- Willingness to learn and take direction; asks questions when appropriate
Additional Information:
- Work at remote location (camp) on a 14 days on/12 days off/2 days travel
- Able to pass a pre-employment medical screening
- Must be able to lift/move up to 50lbs throughout a work shift
- Be able maintain high levels of performance over 12 hour shifts
- Able to work in areas of extreme weather conditions
- Able to work in close quarters with the team
- Pretivm promotes a drug and alcohol free work environment through the use of mandatory pre-employment drug and alcohol testing
What we can offer you:
We are committed to ensuring that our team members are kept healthy and safe. To achieve this, we provide comfortable camp accommodations, as well as balanced meals prepared by our culinary team.
Team members can expect access to TV and Wi-Fi, our on-site gym, and a variety of recreational activities.
All our team members are also rewarded with a host of great benefits, including:
- Travel allowance and arrangements made for transportation to and from site
- Competitive salary commensurate with experience, skills, and qualifications
- Ongoing training with continuous growth and development opportunities
It is important to note that the safety and wellbeing of our team is our top priority. As such, we promote a drug and alcohol-free work environment through the use of mandatory pre-employment drug and alcohol testing.